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Pandata Blog

Pandata Blog

Approachable AI – Built for Humans

Tag: Customer Service

Data Science as a Team Sport

November 21, 2018November 21, 2018 Hannah Arnsonanalytics

By Hannah Arnson & Joseph Homrocky   Data science is often thought of as a black box – in goes data, outcomes actionable information. Inside that black box lives a complex mix of programming, mathematics,[…]

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Perception Intelligence: Unraveling the Customer Feedback Conundrum

June 20, 2018July 26, 2018 Cal Al-Dhubaibartificial intelligence

The CEO of a fortune five hundred firm found that the feedback her organization was receiving from top customers was negative. Metrics from their customer satisfaction surveys would indicate the opposite. It turns out, some[…]

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